We Restore Your Vehicle

Hear What Our Customers Have to Say:

10/6/16

My name is Latrina. I’m writing you to let you know about my experience in your collision center. It first started with Mr. Andrew Sabau calling me to inform me that he received my claim from Nationwide. He was very professional and I was impressed that he called so quickly. Once I arrived to receive the repair estimates once again I was impressed with the center( guess I was looking for a body shop type place) as well as with every person in the center that came in contact with. Everyone was so friendly and willing to help and the customer services was at an all-time high. Once I met Andrew he took care of my every need as well as made me feel that I was in great hands. He was wonderful.. The process from the estimates, getting my car in and out as well as him having the information for my rental ready when I arrived was perfect. I will admit when my insurance company gave me your center as the repair place I was hesitate because I wanted the repairs done at the Audi dealership but went ahead and agreed to bring it there. Best decision ever. I just wanted to let you know that Andrew Sabau is the best and I’m so satisfied with the repairs that was done on my car. They ever washed it and cleaned the inside. Once again THANK YOU
One satisfied customer.
LaTrina

– Latrina W

4/27/2016

My name is Ali I wanted to take a few minutes and convey my sincere appreciation and gratitude to 2 of your top performers, Andrew Sabau and Matt Paolini. I’ve had a long relationship with Gwinnett Place Honda over the past 20 years, as a loyal client and I used to work in new car sales many years ago and know David Kwon, Kam Cheung, etc very well.

Thankfully I didn’t need to visit a body shop until very recently, and now I’ve had 2 separate (my wife’s and my mom’s) cars repaired within a 6 month time span. I can say without a doubt that both Matt and Andrew exemplify professionalism, courtesy, respect, attention to detail, and a commitment to get things done. They ensured I was taken care of promptly and efficiently. They know the “Hendrick Way” and are great ambassadors of the brand.

The body shop also did great work. I’ve grown up around cars and been around cars my whole life, so I’m a bit more aware/detail oriented about my cars. The high quality repairs speaks for itself.

Kudos to you as well on turning things around at the Collision Center – it’s come a long way in the past few years. Keep it up!

Thanks, Ali

– Ali P.

6/20/2016

My car was struck by another back in March, by someone covered by an insurance company I’d yet to hear of, but which has earned an F with the Better Business Bureau. With one delay after another, adding up to weeks of driving my car with the wind whistling through the just-closable door, I arrived at Hendrick Collision to get their take on the repair, bearing yet another insurance form- this one, regarding payment arrangements to be made after yet another submittal for their review. Dealing with them had been a nightmare of non-communication and delays, and needless to say, I was discouraged and exasperated. Clint Morton took things in hand, called the company on my behalf (actually getting through to a voice, which I’d come to know as a rare and special event), and confirmed arrangements to immediately set the job in motion. The repair – which did involve damage beyond the initial appraisal – was completed within the week, but, to complete payment, Clint then faced being placed on hold for long stretches with no actual answer, adding up to a couple hours a week (as I say, their BBB grade is an apparently well-earned F). Along the way, he stayed in touch with updates. His persistence won the day, and my car is now back home where it belongs. Clint’s efforts in taking on this company on my behalf went far beyond the call of duty. It’s a certainty that any if our family cars require work in the future, it will be done at Hendrick Collision. They have our highest possible recommendation.

– Ann Loden 6/15/2016

6/2/2016

Good Morning, Mr. Roche,
As Manager over one of the finest collision centers in the Southeast, it is very important to realize your top associates that enable Hendrick’s to stay on top.

I am far late in sending this email, however, without fail, you need to know that Clint Morton is a fine gentleman and represents your company very well.

From the moment I met him, he was very polite, an utmost professional and put me at ease immediately. My vehicle was in pretty bad shape and Mr. Morton assured me that due to the skill and experience exhibited from your techs, my truck would come out looking brand new; and he was right! It actually looked better compared to when I purchased it!

Mr. Morton was excellent with his communication and updates to me regarding the status of repairs. If there were any delays or concerns, he immediately called me to let me know. I never had to wonder “what or when.” He always took the time to communicate which is so critically important in a service oriented business.

The most notable event took place when I knew it was time for me to get an emissions inspection. I was going to have to leave work, pick up the truck in its disrepair, get it tested and then return it back to your shop. Mr. Morton came to my rescue and volunteered to have it tested for me.

He took the time to have this service completed for me, therefore, saving me time away from my office and just helping me to make life easier! All I had to do is pick up the paperwork and mail it in to the State; all done!

So please, Mr. Roche, take time to appreciate your excellent, dependable, loyal employees like Clint Morton. It’s people like Clint that will keep Hendrick’s good name on top and continue to keep your business thriving.

I will certainly recommend Clint and Hendrick’s to anyone I know that needs body work. Word of mouth is the best advertising you can ever receive.

Thanks again to Clint and Hendrick’s for a Job Well Done!

– Gerita Milam

5/25/2016

Mr. Roche, my name is Jerry Whitlock and I would like to give high praise to Mr. Andrew Sabau. I had called State Farm yesterday as it looked like someone had cut into the bumper of my car. I talked to Andrew and bought in the car today and he came out and looked at it and determined it was gum that had hardened and he washed it off for me and the car is fine. Now to me, that is the best customer service EVER. I can tell you if I ever need your service I will be there and am recommending you to my Friends. Tell Andrew thank you so much and I truly appreciate it.

– Jerry Whitlock