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| ROB DITTRICH, INTERNET SALES - Rob Dittrich went above and beyond to make me happy. He was very accommodating and helpful.
Blessing from Stockbridge |
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| DENNIS HAMILTON, INTERNET SALES - While there are several Honda dealers in the area, trust me, I shopped them all, Gwinnett Place Honda was by far the best and easiest to deal with.
My thanks go out to Dennis Hamilton and the other members of the Gwinnett Place Honda team that mad my purcahse a pleasurable experience.
Thanks Again,
Pat |
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| DENNIS HAMILTON, INTERNET SALES - I have never had an experience like the one I had a Gwinnett Place Honda. Dennis Hamilton was so nice and he answered every question we had. All I can say is keep up the good work. Your service is A-1.
Eureca |
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| DENNIS HAMILTON, INTERNET SALES
Thank you so much for assisting me with the purchase of a new Honda. Working with you and your team is highly recommended to anyone looking for a smooth and comfortable process when aquiring a new automobile.
During the buying process I contacted sales respresentatives from several Honda dealerships in the metro Atlanta area. I chose to do business with you and your team simply because you listened to my needs and provided the best customer service. In fact, I must state that the customer service provided by you and the rest of the team at Gwinnett Place Honda is far superior to that of any other Honda dealership that I have dealt with in the Atlanta area.
Dennis, it has been a real pleasure working with you. your professionalism is greatly appreciated. I will certainly be coming to you again in the future when I upgrade.
Sincerely,
Charlie - Alpharetta GA |
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| My husband and I purchased a Honda Civic on Saturday. I had been working from an internet lead with Dennis Hamilton since November. We were very pleased with the purchase process. We were more than satisfied with our sales person 5+. We were satisfied with the sales, paperwork, and delivery process. Dennis stands out for his integrity and responsiveness, especially in comparison to other sales people, other dealerships. It was a pleasure to do business with him and we will recommend him to others without reservation.
Linda and Michael, Dunwoody GA
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| Sales |
| Employee(s) Dealt With: Rob Dittrich, Kristian Gjessing, Robert in Finance
My Review of Gwinnett Place Honda:
Excellent experience. I was looking for a combination of a good price, a sales guy I could work with, and a dealer with a good reputation. I found this in Gwinnett Place Honda.
Rob was very attentive to my emails early in the process of getting quotes and didn't waste my time trying to call me as I stated that phone calls would not be accepted. 3 of 7 Honda dealers I emailed did try to call which indicated that they were not paying attention and likely would not listen to me later in the deal.
All emails to Rob were answered very quickly either by Rob or Kristian. Never a worry about someone not picking up the email or having a day off.
We went through a few gyrations trying to find the right color as their website had an error on the inventory, but they went to bat for us. They worked with Honda and got a vehicle in the color I wanted routed to their dealership before the end of the month and the end of the incentives.
There were no games. No "junk fees" were put into their price. I had done my homework across more web sites than I care to admit and had a good idea of what this vehicle cost them, what a fair profit margin would be, and what fees I should not expect to pay.
These folks never belittled any research or argued any point. The numbers they gave me were exactly as stated and came out to the penny on the out the door price. They were very upfront about the Honda to Dealer marketing support dollars that were available and passed it all on to me in the deal. Other dealers danced around this topic although there are multiple sites that indicated what was available. Manufacturer to Dealer money is between those two parties, but what customer does not expect to get most or all of that? So the bottom line on price was Gwinnett Place Honda had the lowest quote for our new vehicle.
The entire process moved quickly once I arrived at the dealership. Everyone took the time to answer any and all questions I had and understood when there were concerns I had. Never once did anyone say "that is how we always do it".
Also, I was offered a very fair price for my trade in.
I never heard a negative comment about any of the competition, which was rare compared to other dealers I encountered. Very professional.
This is a very large, clean, well run dealership. You hear in ads from some dealers how "We are the largest and pass the volume discounts on to our customers." While I did not hear that from these guys, it was obvious and appreciated.
While every sale has it's opportunity for additional profit (accessories, extended warranties, etc.), all of these were explained to me at the level I requested or skipped if I indicated I was not interested. They did not feel the need to squeeze every dollar out of me. I was treated very well even in "the most profitable room in the dealership" (aka finance).
In conclusion, if Honda wanted to train their dealers on how to service the Internet oriented customer, they would only need to follow Rob and Kristian for a day filming them. These guys set the standard I wish all other dealers followed. |
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| TIM KETTLER, INTERNET SALES
By: crysk_68
On: 3/8/2010 9:53:15 AM
http://www.dealerrater.com/dealer/Gwinnett-Place-Honda-review-6139/#119300
Review:
Usually the process of purchasing a new car is very intimidating, but not so with Tim Kettler at Gwinnett Place Honda. From my first inquiry by email, Tim was able to quickly locate the specific color car I was looking for and set it aside until I came in for the test drive. I did not feel pressured at all to make a decision on the spot. In fact, I found that although I loved the car, I did not feel the same about the color. Tim was very understanding and allowed me to view the other colors available and gave me plenty of time to come to a decision. I told Tim I would be back the next day with my husband and when we arrived, he had the car in question ready to bring up front. This was to be my car and my husband knew, after all my research, if I was happy with it after the test drive, we would move on to the next step. Of course there is always the song and dance of negotiations, but we left there that day satisfied with the outcome. I now have a great car at a great price and with the unexpected surprise of having the few accessories I decided on installed before we left.
Tim did a fantastic job and I couldn't recommend him more. He was quick in finding me the information I needed, gave me the time I needed to come to my decision, and was very efficient when it came time to do the paperwork. He was also able to find a service tech on a busy Saturday install the accessories I chose before we left. My husband and I are very pleased...Thank you Tim! |
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| General |
| Greetings, Hendrick Auto Management,
My husband and I have made at least two trips there to your Honda showroom.
We were greeted each time by your receptionist, BETSY. ( I don't know her last name but I'm sure you do).
Not only did she greet us courteously and professionally but she treated us as if she genuinely cared about us.
In a world of rudeness, lack of manners and gross unprofessionalism, it is certainly refreshing to encounter people like BETSY during the course of our hectic lives.
I do hope that you as managers will take the time and effort to reward her (with action, not just talk) and encourage her to keep up her great attitude.
In these days of indifference, attitude has a critical impact on how potential customers perceive your business.
I am a very critical businessperson and consumer and I know very well the impression that is made by the person that greets incoming customers.
Many businesses today, small and large, are suffering in this category and I hope you will appreciate what you have.
This is what makes people like me become customers for you!
BETSY ROCKS BIG!!!!
Sincerely,
Patrice |
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| boughtcarme
3/1/2012 2:35:35 PM
Overall Score: 4.8
My Review of Gwinnett Place Honda:
Mr. Wannamaker was very knowledgeable about the vehicles we viewed. He answered our questions, was friendly and personable.
He assisted us and talked to manager and financial people many times during the negoitiating process to assist me with the decision to purchase or not to purchase the vehicle.
He followed up with me since I was at the dealership and is in my opinion working above and beyond a salesman on behalf of the customer :-)
The financial officer was also friendly, helpful and knowledgeable.
Very pleasant experience and I would highly recommend this sales person and Gwinnett Place Honda.
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| General |
| BRIAN EVE - BODY SHOP,
I know that most letters regarding customer service, whether provided by a hospital, grocery store or auto-body shop, are those of complaints. However, this one will be different.
I have never, in the adult part of my 63 years, had such kind, professional, thorough and fast customer care as I’ve had with you [and Matt Paolini] at Hendrick Automotive Group on two separate occasions this past week! [Chris Nunnally with Enterprise was equally helpful and courteous with my needed rental vehicle, and I shall email him next.]
My happy experience began last Friday March 9th when I had an appointment to have my 1999 Honda Accord’s passenger-side tail-light looked at. [I’d backed into a friend’s car breaking the red plastic cover.] I was afraid the whole assembly would need replaced – which it did – but the cost of the part and labor was surprisingly much lower than I imagined it would be. I was also grateful for the excellent teamwork evidenced that day when Matt Paolini nearly-immediately came out to meet me saying, “Unfortunately Brian is tied up, and he and I don’t want you to have to wait.” And then another joyful surprise: the work was started right then and completed in less than 1 hour… how easy and pleasant it all was for me!
Because of that experience, I decided to re-consider having my front bumper re-estimated and possibly replaced by Hendrick Automotive, and I emailed both you and my Nationwide rep that I’d like to re-open the file. I sent you the Abra Body Shop estimate and fotos, if you’ll remember, so that you could ‘take over’, so to speak. [A GA Power vehicle had side-swiped me in December 2011, but because it was on private property - a Kroger lot - it became a ‘he-said/she said’ event, despite the policeman pointing out to the other driver that the force of impact obviously evidenced that he’d traveled across my bumper L to R. GA Power refused to take responsibility.]
I have always willingly invested money into my vehicles for safety issues – this is my 2nd Honda which has given me well over 200,000 miles! But on my fixed and limited medical-missionary salary, I was hesitant to spend $500 for simply cosmetic work on a ’99 vehicle. On Monday the 12th, you were free to keep the new appointment, and I was glad to meet you, too… you were willing to listen to my financial concerns, give me wise advice and patiently explain what likely needed to be done.
Another pleasant surprise, after I decided to proceed, was that there were free bays and crews to begin the work that afternoon. I also appreciated a subsequent email with fotos that you sent to me, showing the progress of its repair, and later a phone call to discuss some re-painting issues.
My Honda was ready Wednesday afternoon, rather than the promised Thursday, which decreased my rental days to 3 from 4 and also guarded my budget. When you walked out with me to see the car, Brian, you recall I said that I felt like I had a brand new car!!! The bumper was new and the hood appeared brand new, too! What you may not have noticed were tears in my eyes, just like when I originally took ownership and drove my new car in 1999, feeling like God had more than blessed me once again!
I can’t close without asking you to thank both Joanna and her colleague at the reception desk for their hospitality, kindness and professionalism (both on the phone and in person) and the craftsmen in your work bays. I also appreciated – and this may be small to some – that the TV wasn’t blaring! It made for a more relaxed wait where one could read quietly, etc.
Thank you again, Brian. I pray I never need to re-visit Hendrick, but if that is ever necessary, I won’t dread it… as long as you are still employed there! Be assured that I will continue to tell my friends and families about such exemplary customer service and quality work. And when I may eventually consider buying another vehicle, I will come to your Chevy-Honda dealers |
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